Payday HCM, a payroll provider, also administers various employee benefit plans. The project involved automating the reconciliation of employee data with plan invoices to ensure accurate deductions and billing.
The reconciliation process was overly burdensome and manual, consuming thousands of labor hours each year. It involved managing numerous combinations across clients, employees, and insurance companies, leading to inefficiencies and increased risk of errors. The manual process was not only unsustainable but also tedious and unenjoyable for the team, necessitating a solution that could significantly reduce the workload by 80% or more.
